Here’s a page dedicated to troubleshooting videos that will be created as we move forward to help support as things occur. Whether that is having trouble accessing a website. a resource, office, etc. or tips and trick when it comes to technology, I’ll post these here. Hopefully these will be useful and helpful! 🙂

#1 – Accessing SORA

• log in issues

#2 – New InPrivate or Incognito Window

• you cannot sign in to accounts (username and password are correct)

#3 – Cannot see teacher’s “shared screen” on TEAMS / Cannot view videos on blog

• when clicking on a video, you get the following messages: “Oops – view on You tube Video” or “A error occurred – play back…”

#4 – Cannot use “Chat” options on TEAMS

• the “chat” option is greyed out and I cannot type in responses

#5 – What is the best way for my child to access their TEAMS meetings?

#6 – How do I log in to Je Lis, Je Lis?…….My child forgot his/her username/password, what is it?

#7 – How to record a reading on Je Lis, Je Lis?